I have NEVER encountered such horrible customer service as I have at this place. I went in yesterday to cancel my tanning package that I purchased for a year but it's now been 17months. I was told they need a 30day notice in order to cancel my credit card charges each month. Keep in mind that I have been tanning at this place since they first opened about 8 years ago so I have been an extremely loyal customer. I've been paying these damn people $40 each month for the past 17months!!! Not to mention all the other packages I've purchased in the past. I paid 40bucks last month for tanning that I never used which was fine but to avoid that problem this month I wanted to cancel it. Not only was Reba rude but completely unhelpful and unwilling to some how compensate me for the lousy $40!!!



On top of their poor customer service skills they have dirty tanning beds and a dusty receptionist area. It's disgusting! I always brought cleaner with me to wipe my bed down with before I used it. I guess you get what you pay for! My friend actually ended up getting a skin rash because she was allergic to the lotion that the person before her was using so there is obviously a cleanliness problem there. I am definitely taking my business elsewhere this winter and I hope you do too!