Stay away. The staff is untrained and no help. There is no communication at all. And when you have a billing question....forget that. They can't print a bill. At all. And they have no knowledge of insurance companies. Their insurance "expert" told us wrong information and even contradicted herself many times. Their go to answer? Call your insurance company. They actually told us they have too many people to care for to get into the details. And just kept telling us about their degrees and how they provide transportation that is expensive. My son would have been better off at High Focus. Do yourself a favor, do NOT go to New Pathways.

The secretarial staff here is the worst of the worst. They cannot be bothered to communicate effectively. They would rather rely on immature, irresponsible drug using teens. Then when they were questioned about their lack of communication they told me, "that's your problem, talk to your son." Another person who doesn't take responsibility for their lack of professionalism, is the head Dr. Frank (lol). He would rather attack my son's lack of responsibility and bad behavior. Ah yeah, that is one of the reasons I put him in your program. I um actually went to you for advice but the only advice I got was to keep him in the program. Then when he doesn't relay messages you want to throw his character in my face. Like I wasn't going to you for help. That's not even the worst part. When I don't let you bully me into listening to your nonsense anymore you want to yell out, “find a new program for your son." In front of my son. My son described this program best on the ride home after this incident, "it's not a good program mom, look how they quit on me." Would not even give it a rating of one star but it would not let me leave it with no stars.