The management of this kennel is very disorganized and unresponsive. I paid $1,100 for my 3 dogs to board for 10 days. I was charged approx 20% MORE than I should have been. I was charged for services for all 3 dogs that they did not receive. Also, a credit from a previous mistake was not credited toward my bill. Also, I was also overcharged each day for their boarding. When I initially did the daycare 'interview' for 2 of them, I was told my dogs were not current with their shots. They were. Brandy couldn't decipher the paperwork. When I asked for a receipt for grooming, I was told, "We don't usually give receipts." Huh? For a routine, daily daycare ok, but for a grooming when I hadn't even been there yet? (Hence the credit since I found I wasn't billed correctly). Tried 4 times to talk to Tim, the trainer about training for all 3. I sent an email from Europe asking how pups were doing. I did not hear until a few days later since it 'went to their spam folder' and was told they 'were fine' but learned at pick up that they had to feed all my dogs separately and they put all 3 into a different size group. Doesn't sound like 'fine' to me. Tried to contact Michelle, the Director, several times. Her emails were unintelligible and garbled. When I asked her what I should have been charged for boarding alone she said, "Well, I had to create a fake reservations from Oct 15-25 to find out how much it would be...." WHAT??? You dont know your pricing? Castle Shannon can tell you!! She could not tell me how my refund would be broken down. Just gave me a number of $180. No explanation but 'you can trust me'. HAHA Did not have the decency to CALL me. Demanded to speak to Owner, Jordan Murray-would not give him my number..



I paid ONE THOUSAND DOLLARS for this poor service, can you imagine what kind of service YOU will receive for even ONE HUNDRED DOLLARS of service????