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Taxicab Service 24 Hours a Day/365 Days a Year
- HoursOPEN NOW
- Regular Hours:
Mon - Sun - Phone:
Main - 412-321-8100
Extra - 412-231-2710
Extra - 412-323-4722
- Address:
- 1101 Beaver Ave Pittsburgh, PA 15233
- Links:
- Categories
- Taxis, Airport Transportation
- Payment Options
- Neighborhoods
- North Side, Chateau
- AKA
Yellow Cab Company of Pittsburgh
Yellow Cab Of Pittsburgh Inc
General Info
Serving Pittsburgh and the surrounding communities since 1913. Locally owned and operated. Over 300 late model taxis on "call and demand" service 24/7 State of the art Global Positioning System knows the location of all taxis 24/7. The cab closest to a pick up point will be dispatched ensuring less wait time for the customer. All calls recorded to ensure the highest level of customer service. Highest level of safety - regulated by the Pennsylvania Utility Commission In vehicle cameras to ensure driver and passenger safety. All fares are ESTIMATES. Trips outside Yellow Cab driving area as determined by the P.U.C. are assessed the meter rate PLUS an additional service charge based on distance.
Contact Info
Reviews
08/26/09
Do not rely on their service.I always call for a cab several hours in advance, but this is apparently no guarantee of service. Yesterday I called and placed a request at 1:00 in the afternoon for 5:00. At 5:00 I received a call from an automated system to tell me my request had not been picked up and giving me options to choose from. I chose to continue waiting, but was disconnected, and so called back to make sure they did not cancel the request. The operator (#19) was very rude, and acted as though I was being a nuisance. At 6:00 I still had not heard anything, so I called again. The same operator answered and once again seemed irritated that I had the gall to expect to be treated as a customer paying for a service. I ended up walking from North Versailles to Duquesne before calling my neighbor to pick me up and take me to my home in West Mifflin. No driver or operator ever called me to tell me that nobody would be coming. If you have any other option, I would recommend taking it.
The worst cab service I have ever had. Not only do the taxis not show up, the customer service reps will argue with you. EX: I ordered a cab at 7:00am for a pick up by 7:50. At 7:50 I started calling to find out where the cab was. The customer service person told me they would be there shortly and then hung up on me when I asked her to define what shortly meant. i called back, got the same agent who then argued with me that she did not hang up on me and I should not have waited so late to order a cab. Her manager in turn told me I should not have allowed myself only 10 minutes for a cab to pick up me up and complete a half mile drive in a residential area with 4 stoplights to get through and no traffic. Another time I called for a cab I was told it would be about 30-45 minutes. When I called back an hour later to find out where the cab was I was told ohhh no one is coming out there yet and no one ever did show up. i ended up calling another cab company and waiting another hour.
Their service is VERY hit or miss. One time I was trying to get to the bus station. I called for a cab at least on hour ahead of time because I had issues with them showing up late before. 45 minutes later, they still weren't there. My boyfriend was about to miss his bus, so I called them again. The dispatcher was extremely rude. She kept telling me it would be another 20 minutes or so. I was understandably outraged, and when I expressed that, she actually mocked me! Another thing, you can't count on paying by credit card with them. I've been told many times "Oh, the machine doesn't work." and then I was pressed to find enough cash on me to pay the bill. If you're going to advertise that one can pay by credit card, then you should live up to it! The few times I've had success with your service is when I get the ONE professional, not rude dispatcher I think you people have. Also, some of the drivers are rude and weird as well. Riding with you is a risk.
Yellow Cab picked up my daughters and me for an appointment on time. I was told to "just call" and someone would come and get us. When I called, the dispatcher told me it would be 20min. After 40 minutes, I called back to see if they needed better directions or if some other breakdown in communication occurred. Nope, nobody had picked up my call, but the dispatcher told me it would only be another 20 minutes. I called my husband, who was at work 45 min away, to come and get us. When he came, it had been about an hour and a half from when I first called Yellow Cab. My call still hadn't been picked up. My little daughters and I were left at the curb like forgotten freight. I will NEVER call Yellow Cab again. They are unreliable. If the drivers don't feel like coming to get you, they won't. They drove my kids and me five miles from our house and just left us there. -Oh, and the dispatcher I talked to was about as friendly as a rabid skunk.
You are supposed to be a 24 hour service, college students need a way home at night and if you promise to do a pickup you should keep it. And your operators are extremely rude and could care less. My daughter called a cab at l:30 in the morning and at 3 am. was still waiting, after caling again the operator told her tough luck, she wasn't sending a cab and hung up on her. So they started walking home and fortunately a cab driver picked them up and proceeded to tell them that cabs aren't gonna pick up at that time. So exactly what are your hours? And there is certainly a lack of customer service, no matter who is calling for a ride, they are calling you for safety reasons, and you apparently do not care. What changes will you make to ensure college students get home when they call you, And no, they were not drinking, they just needed a ride home cause city buses don't run that late.
