I was extremely disappointed with the doctor at this location; I requested that I not have the pupil dilation done because I have severe positional vertigo, and that can exacerbate that. He became irritated, annoyed, and even suggested maybe in a couple of years when I get another exam, I should just go somewhere else! Very rude, indeed! I almost got up and walked out right then and there. I asked if he'd ever had vertigo, and he said he'd been dizzy a few times, but it was obvious he had no idea how severe symptoms can be debilitating and was, in my option, not at all empathetic. So, maybe I'll take his advice and go somewhere else next time!

What a truly terrible business. After 4x going back to the paw paw location to have my glasses "fixed" a friend recommended the plainwell location. At the paw paw location I was told to just keep trying them and my brain would adjust. 3 months later and a visit to the plainwell location I find the glasses were made wrong and I would never adjust because they were wrong. Finally! Something is getting done and I'm not being treated so disrespectfully as I was in paw paw. Fast forward to getting my glasses in plainwell. I put them on and bam! Perfect clarity with no trial time needed. Where's the young woman who helped me? Let go! So what now? Maybe I'll take my business back to rx where at least the staff isn't so dismissive. Buyer beware