I have had a top notch experience at East Side. Been members for almost 3 years now and have had great facilities, always clean. Equipment gets fixed pretty quickly. Never had any issues with billing like at other gyms. We have been around the block with fitness centers and this has been our favorite yet. They do TONS for families which my kids love.

Terrible customer service!!!~ We had a membership for a year and it was fine until we asked to cancel it. After the year was up Eastside kept billing us monthly. When we noticed this we explained to them that my wife's doctor had recommended against her using the club. We then tried to get them to allow a friend to take over her spot and Eastside said they could only add another family member. So we asked them to cancel our membership. We were billed twice more after that and when we asked them for a refund they told us we hadn't canceled and that we had to do so in writing. They were rude, condescending and arrogant. I'm sure there are clubs with better customer service out there.

nothing is better it's worse the up stairs should of been the same, let the employee have down stairs . you cant really hang out upstairs now and watch people play racketball when waiting and really 3 rooms to go through to left weights. keep weights down stairs, and we want our bar back . will quite with others if changes are not made