My family had been satisfied customers for over 20 years when Dr. Brubaker had been at this location. After he left, we were dissatisfied with the replacement dentist and after a year, we went to another dentist. After about a year, I started getting bills saying we owed thousands of dollars to them. I knew we didn't and asked for the statements. I wrote to them twice and told them they were double billing us and to check into it. Months went by and we heard nothing. Then more bills came and I contacted my dental insurance companies. I told them my story and one dental insurance company called me and told me that what I said was true. They had been double billing my family. The dental insurance company contacted South Hill Dental Center and told them I was right. I never did get an apology... just a voice mail message saying, "oh, we found out you don't need to pay us anything more. Their office had just moved to a big, newly built building while the fradulent bills were being sent out to me, and I assume other people. I think that's how they were able to build the new building.