I AM AT THIS POINT VERY DISSATISFIED WITH THIS NEW MATTRESS AND BOX SPRING-AND THERE CUSTOMER SERVICE REALLY SUX--I HAVE NEVER EVER HAD A NEW MATTRESS THAT ROCKS EVEN ON A FLAT SURFACE-AND ALL THEY KEEP TELLING ME IS I HAVE TO DEAL WITH IT FOR 30 DAYS BEFORE THERE WILLING TO SPEAK TO ME--MY WIFE FINANCED THIS UNDER HER NAME--ERBITO---IF I COULD ID GIVE THEM A NEGITIVE 10 STAR RATING---ANYONE WANT TO KNOW MORE CALL ME--919-817=7629