Enterprise Rent-A-Car
9001 W Broad St, Richmond, VA 23294
804-217-6323
PHOTOS AND VIDEOS
REVIEWS Write a Review
11/02/16
Provided by YP.comThe experience was less than pleasant. Your staff was very courteous unfortunately the vehicles provided were damaged, dirty and had stains.
This is not how company presents a vehicle to a customer.
The first vehicle I received was literally disgusting. Soda stains on the carpets all up on the door. Knobs were missing, carpets were dirty and the cabin had a bad smell. The exterior of the vehicle was damaged.
Apparently your staff doesn't know how to present a vehicle to a customer. A blind person could have provided a cleaner vehicle.
The second vehicle had no missing knobs and no soda stains. Unfortunately it was dirty!!! Carpets had loads of sands in the front and rear. It looked as if someone just returned it coming from the beach. Also, the vehicle was nearly on empty. I'm not really sure how the staff is trained on what is acceptable when providing a customer with a car but this is unacceptable. If I had more time your staff would have ended up bringing me a car that was clean and acceptable even if it took every vehicle on the lot.
03/06/16
Provided by YP.comI have rented from this location twice in the past two months. Both times I had them pick me up and drop me back off - what a wonderful experience. I have only had 100% positive, easy experiences renting from Enterprise. They always have the car I want, always look for ways to save me money, and the employees are always nice and friendly.
02/24/09
Provided by YP.comCourteous and accommodating staff. They are willing to meet your needs if it all possible. The vehicles are clean and well maintained. Efficient check-in and key drop off returns. I use them 5 or 6 times a year for youth group trips. I've never had a bad experience.
- General Info
- Book with Enterprise Rent-A-Car to access thousands of airport and Richmond car rental locations near you. If you are traveling in VA or abroad you can rent a car from Enterprise in over 30 countries around the world. Everything we do, we do with our Standard of Care backed by 65 years in business and exceptional customer service. Enjoy easy booking online or through the Enterprise app. Start your rental car reservation with Enterprise today!
- Hours
- Regular Hours
Mon - Fri: Sat - Sun Closed - Categories
- Car Rental, Automobile Leasing, Truck Rental, Van Rental & Leasing
- Services/Products
- Airport Pick Up Auto Rental Car Rental Luxury Car Rental Rent a Car Rental Cars Van Rental
- Payment Options
- Brands
- Auto Rental, Car Rental, Luxury Car Rental, Rent a Car, Rental Cars, Van Rental
- Other Link
https://www.enterprise.com/en/car-rental/locations/us/va/richmond-west-broad-volkswagen-2116.html