I have experience the worse ride ever with James river transportation the seat I purchased was a damage seat belt that poke me all the way to and from the casino.the inspector could have done a better job with inspection the bus who want to pay money for a very uncomfortable chair that cause you pain the whole entire time .here is a picture of the seat 33 ,on bus 242 on April ,30,2016.

Professionalism was absolutely non-existent, the staff was poorly dressed, was very rude, and showed absolute uncouth behavior toward military members deploying in support of defending our freedom. To quote Chelsea (the rudest employee) I have ever seen, "you can take a taxi...". Maybe her employer should say you can find a new job, she is definitely costing her employer business. I will be reporting them to the BBB.

This use to be a GREAT company. But No longer. When they Had the Carey Transportation contracts they had the best Chauffeurs. Cars were clean and always smelled nice, chauffeurs were friendly, helpful and professional. Limousines were fully stocked with water and candies, Now you have sloppy dressed drivers, cars smell like cigarettes and your lucky if you get a water much less someone helping you with your luggage or anyone offering personal service. GO ELSEWHERE.....HAVE become so UNPROFESSIONAL. I would not let my mother in a vehicle alone with one of their drivers now.