Truly disappointed in the lack of communication on moving day! Not only were they not on time, they had to send a different crew because the first one was running so late. Crew that came did a great job though - not their fault. Disappointing customer service follow up call that I had to make!! Office staff said that by sending a third person in the crew that came it "appeased" the situation because they got things done faster. Using the excuse that they can only go by what they're told about the amount of items to be moved doesn't cut it. That's not my problem! She just didn't get it! Even though they all knew I was dissatisfied with how things had gone, no one would take any responsibility. Hate to do this to the guys who do the heavy lifting, but I would NOT recommend this organization.