I will never forgive myself for placing my father at Westport, where he died. This is not a place for patients with serious medical conditions, such as recovering from a stroke who are non-ambulatory. The facility is decades old and the staff is not prepared to deal with complex medical issues. Ours was a nightmare experience.

The physical rehab department is wonderful. They are patient and kind but at the same time encourage my mother to work as hard as she can to recover from her recent joint replacement. The nursing staff, on the other hand, are generally inattentive to my mother's needs. The CNAs seem to want to run the place and nurses don't have the desire or ability to provide adequate direction. There are a few nurses and CNAs who are proactive but their efforts are mostly in vain because the next ones drop the ball. My family and I find it necessary to keep a tight vigil on my mother's basic safety when she is not in rehab. Basic cleanliness, regular toileting and adequate hydration are often overlooked. If this is the best Richmond has to offer, I feel sorry for all of the others!

By the Mather Nature and my profession as the research scientist I am not even buying a tooth brush without deep search of all my possibilities. Now you can imagine how much I searched for right place to put my 86 years old mom for rehab after hip replacement. Finally I choose the Westport and didnt regret about it for any moment. I could not have asked for a better experience in a rehab-except not to have one at all! The staff was all very professional, caring and concerned. They responded quickly to requests made and in some cases seemed to go beyond the requirements needed to tend to a patient. The rehab team is so warm and professional and makes the whole experience that much better. During the therapy they created so light, positive atmosphere that was very helpful to some straggling and depressed patients. To give this team five stars probably not enough. I can say same thing about the management officers. They are more then professional. You are really feeling that this people doing everything to keep patients comfortable and less stressful. As result this rehabilitation center is becoming your home for several weeks.