I HAD THE BEST EXPERIENCE IN PURCHASING MY CAR FROM THIS DEALERSHIP!! You always hear of people's bad experience with customer service. I would like to share my experience with receiving 5 star customer service, from everyone I came in contact with. My first encounter was with Kevin Lan who called me after I put in an inquiry over the internet. He was very friendly and accommodating to my schedule. My husband and I went in on a Saturday night at 6:30pm. Keep in mind they close at 9:00pm. The next person I encountered was our Sales Person for the evening CHRISTIAN T. I hesitate in calling him a sales person, he was more of a Customer Service Consultant. Christian was so patient, he answered any questions we had on the various cars. If he didn't know he didn't make up anything and just said he could find out for us. My husband and I were undecided on which car we wanted and if we were going to go used or new. Christian got pricing on 5 new vehicles and 3 used vehicles for us. NOT once did he look at his watch, sigh, and rush to a decision! This now at around 8:00pm and we are finally test driving a car. When we finally made our decision on a used vehicle, we got to experience BRIAN "BIG B" WILSON! Let's just say the price discussion took less than 5 minutes. I absolutely hate when you tell a dealership what you can pay, and they keep coming back to you, and it becomes a no win situation for the consumer. Big B worked with us. When I say worked, he took the time to explain why he could or could not do what we needed him to do. We got a GREAT deal on our car, I don't have the best credit either. Now it is 8:50pm. The next person is MR. ITALY, from Finance. Unfortunately I didn't get his name, but his knowledge and patience was awesome. We didn't start signing papers until around 9:30pm. He did not rush through ANY of the documents. He was so friendly. When we got out of his office the place was empty, except for Christian, Big B, Mr. Italy, and the detailer. My car was presented near the red carpet with a big red bow on it. Everyone came out to see me drive away. Go in and ask for these people by name. With the cost of vehicles these days, you should EXPECT to received exceptional service just like I did.