We have been boarding and grooming our dog with the Hurd's for about 2 years now. They are a wonderful family, who is dedicated to providing Luxury for my pet. There have been a few minor mistakes such as an incorrect bill, or missed bath while boarding. However, they immediately addressed the issue and fixed it to my approval. I'm grateful to have found a business who is committed to the personal care of my dog.

Hurds Hound Haven continues to be deeply saddened by the loss of Tucker. As we review the situation, we evaluate our response. Was it immediate? Yes, by our staff and promptly by the owners upon their return to the country. Was it complete? Yes, we offered a resolution that concurred the owners wishes and our responsibility: a new puppy and complete payment of any costs incurred. Was it amiable? Yes, we shed tears together and ended with handshakes and hugs. So as a result, we were surprised by their response here on social media, and after much deliberation, we decided to respond. Hurds Hound Haven has been in business for over 20 years caring for your pets as though they were our own. Following this accident, we reviewed all of our policies and procedures internally and with the State inspector to ensure that this doesn't happen again. We continue to operate with our motto unchanged, we are a Royal Treatment facility and our family is committed to personal and excellent service.

We boarded our 18 month old English bulldog, Tucker at Hurds Hound Haven in Roland, IA while we went on vacation. On our first day of vacation (July 8th, a hot, humid, 90+ degree day in Iowa), we received a phone call that Tucker had been left outside in the heat too long and was taken to a nearby vet in Roland to be treated. After speaking with the vet in Roland and wanting Tucker to have the BEST care available to him, we had him transferred to our personal vet. Tragically, the damage to Tuckers organs had already been done. He passed away later that night of a heat stroke due to the carelessness of the Hurds Hound Haven Staff.