Took my truck in a few years ago to have the transmission serviced. They replaced the torque converter and it appeared to be fixed. A few years later the same issues are occurring and I take it to another dealer who determines that Maxwell damaged the replacement trans filter during installation. Maxwell's service manager Rick Wheeler's opinion was something should have happened while it was under warranty otherwise they couldn't care less. This would be the 2nd time I've had issues with Maxwell's service department and shoddy workmanship. Tom Gammon, the general manager who responded below, indicated that they would be willing to correct the issue at no cost to me and basically strung me along for a week and then ultimately declined to cover their mistake. They authorized the other dealer to fix the issue and then declined to cover it thereby holding my vehicle under ransom until I had to pay for their mistake. I really wish I could give them zero stars.

Today my service advisor was Alex. Alex was incredibly kind, personable and knowledgeable. He got me into a loaner without a lot of wasted time and had me back on my way to work quickly. This has not been my experience in the past. Alex provided a status update call and also rode with me in the vehicle to make sure I was 110% satisfied with the repair. He was wonderful to work with

I called the parts department and spoke to J.J.
He is in the parts department and would not give me a part number.
Said it was the policy of his company. If the managers are reading this.
I think it is sad and you should change your policy.

In for first oil change on truck purchased 10/16.Service was done promptly. All was taken care of.Will be back for next service @ due time.

Toby was knowledgeable, professional and just a nice guy. He made the buying experience smooth and less stressful.

The key to excellent service and customer satisfaction is the service manager. Scott Murray is the reason I go to Nyle Maxwell for service and new vehicle purchases.

As always, very good!

Friendly and helpful service

I had a great experience at Fiat Austin. I was able to get into the car I wanted with the help of the salesperson and finance team.

Toby was excellent .

Very good, with all follow up, and details handled promptly. Most of my transaction was handled via email before I visited the dealer, which was my intention. We were able to come to terms, and have the deal done before I walked through the door. When I went to pick up the vehicle I was in and out in less than an hour, making this so easy!

Wonderfully helpful and great vehicles

great. We will return.

People were very good to work with and would consider working with them again. .

No frills but relatively efficient. Tough coming with kids.

Very good service. Worked with us on a great deal. . .

Marshall is awesome, never felt like he was pushy, very informative and helpful .

Great experience with mike.

I had a great experience wast the best experience I have ever had buying a vehicle.

Wonderful. From start to finish. .