Lied to about charges and insurance information. Now being bullied by staff over the fact I'm livid that we were told specifically "no out of pocket charges", when obviously there's $300 plus of out of pocket charge. (Yeah, one threatened that I "could sue and claim fraud, but you will loose!") Seriously? Who does that! "It's not our fault that you don't know your own insurance and deductible" no, but it IS your fault that when questions about both (yes, we knew we had a deductible and wanted to make sure that it wouldn't go towards that), you claimed that you called and checked our insurance for us, and the procedure is FULLY covered and would not result in ANY charges on our end. *We asked specifically 4 times at least!* "We cannot reduce any charges, it's illegal for us. We can set up a payment plan since you are responsible for your own deductible and must pay in full." Wow! Complete 180 from what we were first told. RUDE!!! LIES!! Passed to 3 different office girls because they didn't want to deal with me.

Awful wait times and bad service. Over three visits I found 1 1/2 to 2+ hour wait times are the norm. They must overbook like crazy. The doctor was very rude. On my last visit it was a 2 hour wait for some old lady, not my doctor, who was on her cell phone to walk in and say "your first test was 0 and your second test was 0, bye." She did not end her call, instead she put us on speaker phone. I have no idea who she was sharing my appointment with. This information could have been an email, letter, or at most 30 second phone call. Instead they made me miss 2 1/2 hours of work. Do yourself a favor and find anyplace else.

I went to tri city urology on my lunch hour today and was treated with great respect. I only had 30 minutes and they took care of my request in a timely manner. This office is always busy, yet they are very professional.