Went here in August 2010 while on vacation for a pedicure mainly because I'd had excellent service in 2003 from the two professional ladies working there. Those ladies made my feet as soft as baby feet :) Anyways when I arrived this time I noticed that the staff and settings were a little different but didn't pay attention to it. BTW I was paying 55 bucks for a pedi in a foot spa that you get from Walmart (the little white Conair model) but at least they had a massage pad on the chair. Also after the lady was finished my heels were still rough. And she left finger nail polish all over my cuticles.Finally I met the owner and alas she had just bought the shop from the previous owner about 3 years ago (probably AFTER the shop won the best spa award in 2007, as it is so prominently displayed on their website). I could've gone to any random nail shop and paid $20 for equal or better service.