I have had nothing but trouble with Apria. I have been a patient for two years and I have yet to receive an order from them that is right. They say they won't accept returns for the wrong equipment they send, but they charge you for it anyway. I waited two weeks for my most recent order and they only thing they sent that was right were filters and a hose. Headgear, frame, water chamber, pillows ALL WRONG. Wonder how much longer i will wait to get something I can actually use.

2 years ago when I first used Apria I took my Rx to them I was told that someone would call me in a couple of days. 2 weeks later I went back to their office and I asked about my mask and was asked, "oh, you want to fill that Rx?"

Yes, that is why I brought it in here.

She said that someone would call me again. I told her that I was not happy with their service, and I really needed the mask. I got it in 2 days after that.



this time, I called their local number and was transferred 5 times. I ended up in the Philippines with a customer service agent that I had to keep asking for clarification. Finally I was told that someone would call me within 48 hours. It has been over 48 hours and no calls. I have been buying my supplies (little stuff) over the internet.



Before this I had another insurance carrier and was able to utilize a local supply company, so simple.



My insurance company only uses Apria.



I am changing my insurance carrier now and to one that will use a local supplier.

Great staff--helpful and courteous, very knowledgeable. Went out of their way to resolve a billing issue. Costs after medicare insurance were very reasonable.