Amazing Food, Service Not The Best
The Red Lobster in Salisbury has a great range of seafood to offer. The create-your-own meal is a personal favorite. However, I am disappointed that they made the "everyday" create-your-own 4 course meal available only Monday-Thursdays. Although the warm biscuits are amazing, the service is not.
A table behind us ordered two cheesecakes for dessert. The waiter came back and told them that the cheesecakes were still frozen. He even asked if they wanted to eat them still frozen, or if they wanted a to-go box so they could eventually eat them when they thawed out!
Our experience was a bit different, however. Me and a family member ordered the same thing, and both of our meals came with sides. We both happened to order mashed potatoes, but when our food came out, the potatoes didn't. We told the waiter about the mishap, so he went back to the kitchen to check on our sides. He came back saying that the potatoes would take a few minutes to cook. So we ate our meals, and by the time we had finished, the potatoes still weren't there. Our waiter, who had completely forgotten about what happened, came to give us our bill when we told him that our sides never arrived. At least his manager allowed him to knock $3 off our total bill. So all in all, the poor service is because of agitated cooks, seeing what happened in these two circumstances.