If there were an option of "no stars" I would click on that. The actual pick up service is fine and I have no complaints. However their website and customer service is why I am giving them one star. Their site is not intuitive--you are required to set up "rules" for billing, set limits--but what if you go over those limits you set up? Then you get charged a late fee you do not even know about because you selected "go paperless" thinking you would get an invoice via email. BTW no invoices are sent via email--you have to log in which defeats the purpose of set it and forget it. I will go back to paper invoices and use my own banks bill pay so that I no longer accrue late fees! Don't even get me started on their "quarterly billing cycle." I do not want to pay every 3 months where I can easily forget to log in to their dumb site; I want to pay every month like a normal person. Lastly this company is the ONLY option so I am stuck sucking it up and staying with this awful company.