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Move Pros

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Movers, Public & Commercial Warehouses, Storage Household & Commercial

2800 NE Loop 410, San Antonio, TX 78218

210-653-7900

OPEN NOW: 
Today: 8:00 am - 5:00 pm

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2.5
5 Reviews
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First-classBetter than mostAbout what I expectedNot the worst...Disappointing
C
C R.

08/27/16

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i.e., A loDO NOT USE THIS COMPANY EVER!! What a absolute disaster our move was. The movers Dominque and Rick arrived on time. But when I saw the truck they drove up in I felt concerned. Broken wind shield and the truck was bought second hand and painted over in black to cover up the name of the company that owned it previously. It looked nothing at all like the pristine moving truck they feature on their web page. It started to rain just as the movers were getting ready to start. I told them that we could do this move on Monday instead because of the rain. They said no, they were just going to press on through. They were both pleasant. We provided them lunch and allowed them to stay on the clock while eating. Cutting to the chase here, the truck had severe leaks in the roof and damaged a lot of our stuff because it got saturated. The drivers did not even tell us. We started noticing wet saturated boxes. They saw this and continued to stack the boxes wet and soggy on top of one another. My husband stopped them. He then went outside and looked in the truck and saw all of the water. He took all these pictures of their moving truck. The movers damaged two brand new dressers, a book cabinet that holds my collection of the classics. I told them that I was not paying for this job until I talked to their boss. They provided me with the number and I called only to get the answering machine, leaving messages twice. No call back. One of the movers kept asking me if they called back yet.. The mover came in from outside with his cell and handed it to me, telling me he has the supervisor on the phone. Pat is whom I spoke with. I started telling him what was happening and he kept interrupting me and talking over the top of me. I told him to stop and let me finish and then he could talk. He would not so I hung up on him. He called back and was talking to the mover who walked back in with the phone, I told him I was not dealing with him, he was unprofessional, the mover told him to calm down and then handed me the phone. I told Pat I was not paying anything until someone came out and looked at the damage, period. He said you have to pay, we did the work. I again stated I am not paying anything until someone comes out to my home. At this point there was such a adversarial tone between us any hope of decent communication was gone. Pat came out, I showed him was we could and he kept saying, "Oh we can repair that, we can repair that". I said repair? Why in the heck did this even happen? I told him I wanted the owner to contact me and that I was not giving him a check. I also said feel free to call the police if you want. The lady owner called and the situation deteriorated even further. We ended up yelling at each other. She refused to come out, said she was going to sue me if I did not pay and she was calling the police.. I told her to go for it. Then she tried another tactic, if I did not give Pat the check, she was not going to be responsible for any of the damage. I told her, I want you to come out and look at this and I will give YOU the check, she refused. It was horrible. We paid and I told her this was not over. We moved on Saturday, they physically took the check we paid them with to our bank first thing Monday morning and cashed it. My husband is a man of honor, he insisted on giving the two movers the tip we talked about before they even started moving us. $25 each and lunch.. I did not want to give them the tip, I felt they did not earn it. This company should be rebranded and called "MOVE CONS" they are not pro's at anything other than ripping people off.

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M
margret.young

07/30/13

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My husband and I used SA Move Pros twice and have been very satisfied both times. The movers were professional and experienced. They worked very hard and didn't slow down until the job was done. We would definitely recommend them to all our family and friends. Their price is very reasonable and they are very responsive.

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A
Anita R.

06/03/13

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I used this shoddy move people. They damaged most of my furniture and dropped my GE front loader washer and now refuse to fix my washer. I am now told and have confirmed for myself that they do not have insurance and have not had it since 6/12 and they do not have an active DMV license. DO NOT USE!!!! They are careless and not a legit company. I am only rating them with one star because I have to, they are scamming people left and right.

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anonymous

08/03/12

1 price was quoted, a walk through done and estimate confirmed. Then on move day, the quoted and confirmed price was increased $600 due to an "accidental miscalculation" Then due to a poor jo moving over $3,000 worth of home furniture and other goods were broken. No resolution was acheived after broken promises. I wouldn't recommend to my worst enemy.

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anonymous

06/19/10

These movers were great! The moved quickly and did not scratch or damage anything. Would reccomend to anyone looking for a quick, inexpensive careful move.

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DETAILS
Extra Phones

Phone: 210-859-7479

Hours
Regular Hours
Mon - Sat:
Categories
Movers, Public & Commercial Warehouses, Storage Household & Commercial
Payment Options
Neighborhoods
Village North, Northeast San Antonio
Other Email

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