my cat witches is a manx with nerve damage, kidney failure and urinary incointence. hes at this vet alot. they just love him there. dr. sartor is the most wonderful man in the world. one time witches was boarding there and he ran out of his meds and dr. sartor went and out of his own spare time picked up a new bottle. if thats not a true caring vet, i don't know what is. and the front office receptionist shanty is the sweetest young lady. i call her all the time and i always ask for her because she is just so nice and can answer my questions. they are very clean and very neat. i love to go myself just to visit without one of my 5 cats, haha