My wife reserved a vehicle for 8:00AM November 24 at the enterprise at the location 4930 EL CAJON BOULEVARD. For herself and her mom. She also was supposed to have a free upgrade. When she arrived at the location 7:30AM she dealing with the manager of the location a white heavy set male. The manager was extremly rude and told her the vehicle was not ready, he sent it to get an oil change. He said wait one hour, they came back an hour later and the vehicle was not ready, the manager was extremly rude to them and direspectful. They called the mechanic on the speaker phone and the mechanic said they where busy and have not even started the oil change. Why is enterprise so unorganized that my wife reserves a vehicle online and gets a confirmation email saying every thing is ready and nothing is ready. On top of that the manager was rude and very disrespectful. My wife is hispanic and the sad thing about it the manger went out of his way for all the white customers, theirs alot more noroom