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Absolute Carpet & Upholstery Care

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Carpet & Rug Repair, Carpet & Rug Cleaners, Carpet & Rug Cleaners-Water Extraction

240 Los Alamos Ave, Santa Barbara, CA 93109

805-252-0702

CLOSED NOW: 
Today: 8:00 am - 6:00 pm

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J
John S.

12/30/14

Provided by YP.com
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This was our first time using Absolute Carpet Care. We had never had the carpet steam cleaned before, and they explained the procedure, came and did it just the way they said they would and it was done in good time. The results were great! It was just such a good feeling to have a very clean carpet! The staff was professional and we were very pleased with the 2 men who came over. We will use them again.

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claimed iconBusiness Response12/31/2014

Thank you for your feedback. We appreciate customer reviews. We are glad to know the technicians followed through with what we said and the results were great. We love to hear that! We will let the employees know you appreciated them. Thank you and looking forward to providing you with outstanding service again in the near future.

This listing has been claimed by a business representative.
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Judy P.

12/30/14

Provided by YP.com
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Absolute Carpet Care cleaned our carpets and they turned out wonderfully! The cleaners were well-coordinated when they came in and there was minimal disruption while they worked in my house. They had to do some extra spotting which they explained to me.

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claimed iconBusiness Response12/31/2014

Thank you for your review. We really appreciate your feedback. We always love to hear that the carpet turned out so well. Also I am glad that it was so easy to use our service and that the technicians were careful in your home. Spots can sometimes be difficult to remove so it's good that the technicians explained that to you. Sounds like the spots came out. Thank you and we also look forward to seeing you again soon.

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Linda P.

12/30/14

Provided by YP.com
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They gave a good quote.

The gentlemen with Absolute Carpet came in and were very nice and polite. They gave me a nice quote and cleaned the carpet in a timely fashion. They vacuum, move furniture and remove spots and everything. I was very pleased with the job they did. They had a great machine and the carpet dried quickly. I can't say enough about them.

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claimed iconBusiness Response12/31/2014

Thank you for your feedback. We appreciate that you took the time to review our services. Glad to hear that the technicians were so nice and polite. We often have customers calling in to tell us that. We know how important it is to have good people in your home and we carefully screen our employees. It sounds like they went above and beyond too. Thank you.

This listing has been claimed by a business representative.
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timo89

08/31/11

Provided by YP.com
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This company does not deserve ...

This company does not deserve your business. Here's why.



(1) Fails to show up on time. In my case, twice!

(2) Suckers you in with misleading advertising. Classic bait-and-switch. (See multiple complaints of this on Yelp.)

(3) Customer service is disrespectful. On the phone, when I politely said, "In today's world, you can't treat customers this way and not lose business," the kid on the other side of the line responded, "I don't care."

(4) They appear to have "doctored" the reviews on many websites. On Yelp--where it's harder to submit fake positive reviews--this company has overwhelmingly negative reviews.



Why not support a company that takes pride in their work and respects the customer? I recommend you take your business elsewhere.

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claimed iconBusiness Response12/31/2014

I am sorry your experience was not completely satisfactory. Since your review in 2011 we have improved our arrival time policy. We are now punctual virtually 100% of the time. We provide free written estimates before we start any work so you know the total cost of the cleaning. Also, we have a new receptionist who is trained in customer service to answer your calls. We hope you use us again soon. Thank you for your feedback. -Management

This listing has been claimed by a business representative.
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brettmey

10/21/10

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Thanks for help with getting our security deposit back!

We had a guy from absolute carpet care clean our carpets when we moved out and it was worth it because we got our full deposit back. I just wanted to say thanks because the management company is the worst and I was worried. Thanks again.

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3
3domfighter

09/27/10

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Maybe they had two bad days?

I hired them to clean my nearly new carpets and they ended up worse than they started. The guy showed up with the full van-mounted machine that does the best job. Apparently, though, it was broken. Instead of the good machine, dude used one of those half-a*s roll around ones that was slightly bigger than the rug doctor I can rent at Vons. He then forgot to put a bucket behind it to catch the water and spilled filthy water all over my carpet in numerous places AFTER I ALREADY POINTED IT OUT TO HIM TWICE!!! I was shocked. He insisted it would be fine, but as I suspected, several large STAINS remained when he left that weren't there when he started. I called him back the next day and he got some of it out, but the carpet was still stained. I only wish I could give them zero stars. This all happened about six months ago and I am still physically angry about it just from retelling the story now.

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O
oscar101

05/22/10

Provided by YP.com
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Repeat Customer

I use Absolute every so often and they do a fantastic job. I won't use another company.

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S
sb1972

05/22/10

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Quality Service

I was very satisfied with their speedy response and overall professionalism. They say it is a family business and they are clean cut, professional cleaners unlike some other companies I've used. They also have a coupon price of $44 for a sofa cleaning or two rooms and a hall, located in any local phone book! I will definitely use them again next time.

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A
ak123456

05/22/10

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Incredible Job

I am writing to thank you for the incredible job you did on the carpets in our rental property.

Frankly, I didn't think some of the spots would come out so I was truly amazed to return and find the carpet looking almost

pristine. I will be very happy to refer your work - prompt, efficient, personable, well priced, professional, 5 out of 5 in every category.



Sincerely,

Nancy Pinx, Realtor, Keller Williams - Santa Barbara

805-708-6926

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J
johhnyz93267

02/22/10

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Great value and quick service.

I will gladly use them again!

The tile was a real mess and when the job was done, I could not believe it, the tile looked like new again.



Thank you, Absolute Carpet Care,

John Ziegler

805-284-2759

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G
Greg A.

07/28/09

Provided by YP.com
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Magnificent work

To the owner of Absolute Carpet Care: I am absolutely happy with your skills of cleaning, your nice personality, and savy! Believe me, it will be a pleasure to spread the word of your magnificent work in my apartment. Take care, Danilo and "Lobo".

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C
ccollinge1

07/20/09

Provided by YP.com
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Pass On This One...

Watch those coupons! They mean nothing because they charge you on top of the quoted price for things such as "carpet prep". I have TWO steps up to my living room and was charged extra for that, too! Just pay the $100+ bucks to someone who will give a real quote...

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DETAILS
Hours
Regular Hours
Mon - Fri:
Sat - Sun:
Categories
Carpet & Rug Repair, Carpet & Rug Cleaners, Carpet & Rug Cleaners-Water Extraction, Tile-Cleaning, Refinishing & Sealing, Upholstery Cleaners
Payment Options
Neighborhoods
Marine Terrace, Mesa, East Mesa
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Data provided by one or more of the following: Thryv, Data Axle, Yext.