The technician forgot our appointment, and then only did a quick evaluation of our appliance after I had called him. He told us that he would call us back the following day after he ordered a replacement part. He never called us back even after daily calls and many messages. After a week from our initial appointment, I had to call another company because Integrity Appliance Repair would not return my calls. I wish the company would live up to its name, but it seems to have no integrity at all.