I have been with WaterMill with 10 years and its professionalism and quality of service has been gradually descending and I am now looking for a replacement.We have a service contract with them to take care of our pool. They have missed a couple of services and charged us for it. The water turns green and it's easy to spot. The owner eventually not charge us but he really has an attitude.Just this week, they did it again. This time they claimed they dumped $200 worth of chemical to my pool. First, they should kill any living organism in my pool. Second, the pool is still green?! How come? We went to the store and learned about how much chemical is really need. Ends up 1/10 of the amount is needed to keep the pool clean. Not $200. Then they wanted to terminate our contract and give us our money back. Is that how you treat customers?Overall, they hired ignorant and incompetent workers, and they don't really care about you. Watermill will make your water green and rip

It took this company several months last winter to fix my spa. It has not even been a year and my spa is not working again. I called them a week ago because my parts SHOULD BE under warrantee. They still have not called me back as promised. They are still slow to respond. I have been stressing out all week because my spa is outside covered with snow and I cannot get any help in getting it fixed or even simple advice on what I can do to keep it from freezing since it is full of water.