EXTREMLY RUDE. I am a small business owner here in Tallahassee, FL. First time calling, as advised by Dewalt Manufacturer that they were the closest approved repair shop in Tallahassee, I asked if they could help me out with a pump replacement that may or may not be under warranty. Instead of answering the question the man on the phone raised his voice in frustration and spoke to me like I was stupid. I was willing to pay for repair if it was not covered by warranty. But now I would much rather buy the part myself and replace it or travel ANYWHERE else before giving "North Side Mowers & Small Engine Repair" a single penny. Based on other reviews I found about sketchy business interactions with this place I would definitely think twice before doing business with them. But don't take my word for it, give them a call one day and find out for yourself, or just do a little research. Good luck.

I've been using northside for several decades. I live on several acres and own a multi family complex with several acres. They have always repaired my lawn equipment in a fast and reliable way. I never had to bring anything back for re-repair. Bob and his staff are always courteous and knowledgeable. I highly recommend Northside for any and all small engine repairs, and will continue doing business with them because I trust the expertise that they all possess.

I've been using northside for several decades. I live on several acres and own a multi family complex with several acres. They have always repaired my lawn equipment in a fast and reliable way. I never had to bring anything back for re-repair. Bob and his staff are always courteous and knowledgeable. I highly recommend Northside for any and all small engine repairs, and will continue doing business with them because I trust the expertise that they all possess.

We took our Toro mower to Northside Mowers because that is who Toro's customer representative said is an authorized warranty repair center. While dropping the mower off, my husband had a conversation with the worker about how they had received a lot of Toros over the last couple of weeks and that they were determining that the problems were related to the carburetor, which is not covered by warranty. She even went on to say how they wrote a letter for one customer who then took it to Home Depot, who refunded the purchase price of the mower. My husband received a print-out that stated "estimate" at the top of the sheet. A week or so went by, and we received a call that our mower was ready to be picked up. Since we had not heard from them since the original drop-off day, we assumed that the repair had been covered by warranty. However, when my husband went to pick it up, they told him it would be $101. We did not authorize any repairs, but yet, they still expected us to pay. Keep in mind, our print-out said "estimate." When my husband pointed that out, they blamed their computer system and said, "Oh, well that always prints out." My husband also pointed out that no one called us to get authorization on the repair. They told him that if a repair was around $300 or higher, they would call a customer, but otherwise, they didn't.When my husband said that since we didn't authorize the repairs, we would contact the Better Business Bureau before closing out the invoice. The owner was no stranger to the BBB and shrugged it off saying that was fine with him because all they would do is send him a letter, which he had 30 days to reply to, and if he took no action, BBB wouldn't do anything. Either way, he would still have the mower.Finally, the owner offered to cut the labor charge in half. The carburetor itself wasn't even replaced; they simply rebuilt it. We ended up paying $65 just to get our mower back. We will still be filing a complaint with the BBB as well as writing to Toro strongly recommending that they drop Northside Mowers as a warranty repair center.

Took in a string trimmer for warranty service. Called manufacturer first and was assured it was covered under warranty. Northside Mower says it is not covered, did the work without authorization, and will not give it back without me paying for the unauthorized work. Filed a complaint with BBB.

what are the shop times?