Went out with an old phone to have reconnected for my daughter. Was told I would not be able to do that & would have to buy a new phone. I ended up buying a $35 phone & the $35 activation fee. Clerk told me it would only costs $10 a month & she would be on mine & my wife's minutes & text message plan. Next month I received bill. Got charged for my daughter minutes & text messages plus $10 fee. I printed out bill & took it in & confronted same clerk. He proceeded to tell me it was his fault & that he did not really go into my account check to see whether my daughter would be on it or not. He really didn't fix it or try to appease me in anyway. After a few choice words with BRENDAN, I left the store. A week later I got a personalized postcard in the mail thanking me for my business & for any referrals I could give him. Talk about a slap in my face. Today I went to verizon wireless in Sandusly & they told me they could activate an old phone from my account & they wondered why the clerk in the Bellevue store would not do this. Plus he left the overage charges on the bill I presented to him that he said he took off my bill.????!!!! Very dishonest business practicing at the Bellevue Verizon Wireless Store. Thx you Sandusky Verizon for fixing things & being so gracious.