This store is quite possibly the most poorly managed guitar center I have ever done business with. The customer service seriously lacks anything that is close to being reasonable. The staff is knowledgeable, when you can find one to help you. I have consistently ran into problem after problem whether it involved a return with receipt or a simple purchase of guitar pics. It was hard to make this decision because I like guitar center but I will definitely never return to do business with this particular store ever again.