Dr. Bonner operated on our daughter in January 2013; knee reconstruction. He is highly recommended, very knowledgeable and super friendly. However, the best way to describe his administrative staff would be uninformed, irresponsible and sharp. They mislead us with a copay quote for a brace my daughter needed post-surgery. Trying to communicate with the accounting department was a nightmare, as they simply did not return calls…seriously, took months. When I finally escalated the issue to the practice’s administrator she would not admit that the staff member that quoted an exact amount of $78.37 as a copay for the brace was wildly incorrect as it was actually $513.29; she just kept referring to the blanket responsibility document she had my daughter (that had just turned 18) sign when she came to the office to drop off the $78.37 check and pick up the brace. I even offered to pay an additional $100.00 - $150.00 towards the brace as my position was that they misguided us and that some of the responsibility fell to them too. She was unbending and has now sent the bill to a collection agency in my daughter’s name; nice…in an inflated amount of $708.65…? As mentioned above, my daughter signed what she thought was a sheet acknowledging receipt of the brace, she didn’t question what was on the paper because she trusted her surgeon and staff, not to mention she just turned 18, so lets be real; they clearly took advantage. There is a caveat to this, I did not call my insurance company prior to receipt of the brace. However, when I spoke with the staff member regarding my concerns about the copay she not only offered, but insisted she would handle it on her end and call me back confirming the copay amount; which she did…$78.37.

Although Dr. Bonner is talented, in retrospect it wasn’t worth it as there are many talented surgeons here in Hampton Roads. I can’t even begin to get my arms around how much time I spent trying to get them on the phone, dealing with the insurance company and pure distraction stemming from frustration and growing concern for the actual care our daughter received. Think about it, how could a doctor who cares for his patients actually be okay with the cavalier demeanor and illogical handling of his patients by his staff? Or is he so removed from that part of his practice that he has no idea? Either should be considered before you allow him to put you or your loved one under.

Have several family members including myself that have been to Jordan Young for many different reasons and all have had wonderful care, from office visits to double knees and hips. I must say the experienced, professional and caring staff from the front door to out the door was amazing, I have recommended this group many many times and only received good news and thank you's from those that shows them. My personal experience is with Dr. Jordan who I find top-notch, from his knowledge to his bedside manner he is the best hands down. I had a wonderful experience this morning with Dr. Bonner he was knowledgeable kind and gave me good information and advice. I highly recommend them and if I could give them 10 stars I would!

I would never recommend this place to anyone or at least the doctor (Samuel Robinson) he has no bed side manners, what i mean is he didnt explain me injury to me even after i told him i don't have any questions cause i really don't know what i did to my right knee thats why I'm here. I learned more from the theropist than him, and sent me back to work with a job (shipyard) related injury before any physical theroapy was done. He didn't have his patience best intrest in mind not being able to drive and not having anybody able to take me to work and home I explained all this to him, he didn't care. (i'm a single parent with 3children and live 34miles away in another state) he said that was my problem. Now I am being forced to drive to work so i can support my children and I or I would't get paid. DO NOT GO TO THEM!!!!!!! But, I will say his nurse was nice and caring and tried her best.

sorry for the miss spelled word

7/2/13 Double hip replacement

Less than 2 weeks walking without assistance. Pain tolerable from excruciating. No real therapy.I am extremely pleased.

I went to Atlantic Orthopedic back in 2009 and all the doctor said was he could slice open my hip and drain the fluid out......fast forward to 2013 and my arthritis Dr sees something on a recent x-ray and sends over a referral to have Jordan Young check my hip out. They won't see me because I went to Atlantic Orthopedic back in 2009. Odd and frustrating. I wouldn't recomend Dr. Seigel, he was the one who said he wouldn't even see me. I feel like I dodged a bullet.

The surgery went ok. The anesthesiologist was horrible. I was under medicated for pain and went through mind bending pain that I would not wish on my worst enemy. I found that I might have the depuy ASR recalled implant but when I called to ask their medical records department (That never answers the phone btw) she called back and said I have a depuy implant. Hello! there are 100's of brand depuy implants. I need to know which one. I mean it has only been in the news for 2 years now ! and they do hip replacements! unbelievable! Overall a bad experience that is getting worse 5 years later. I would go to someone else if I were you! Buyer beware!!!!