We held high hopes for the best in choosing HERO moving company for our household move from Honolulu to Kona Hawaii.
Pros:- Offered the best (initial) price among all shippers. Great sales pitch.
Cons:
Confusing information provided regarding estimate, shipping/arrival schedule, and insurance.
Breakage of household items during packing.
Damage to NEW wood floors during packing.
Poor packing.
Damage to $10,000 Tempur-pedic mattress by movers kicking and abusing mattress to fit into a full transport truck.
Lack of communication
Poor information regarding shipping insurance eventually resulting in no coverage for breakage.
Damage of $5000 table upon arrival at new location
Breakage of expensive antique furniture upon arrival at receiving location.
Home damage to carpets and walls at new location while un packing.
Poor communication of unskilled contract workers at new location.
Lack of communication to resolve damage issues.
In the end costs exceeded price of the most expensive shipper.
WE WOULD NOT RECOMMEND THIS MOVING COMPANY!! VERY DISAPPOINTED!