We spent four hours at Uhaul Waterford to have a hitch installed, including the extended warranty. After literally spending my weekend dealing with U-Haul Waterfords error, my hitch is still wrong and my family never went camping.150 miles from home, we realized we had no brake lights on our rented 2019 pop-up camper. We swapped the Uhaul installed fuse, and it popped again immediately. On the way back home (no tail lights), we were pulled over! At 7am the next day, Uhaul Waterford said a rock must have hit this dangling wire wrong, so they put a plastic sheath over it and we left. Less than ten miles away, no lights again. We drove back and watched them fumble trying to fix it for several more hours.Eventually, General Manager Zach Shattuck blamed the trailer, so we went back to the camper dealer (no brake lights) and schlubbed our stuff into another 2019 pop-up... and the lights didnt work. We went went back and hooked our car up to one of UHauls trailers, and the brake lights still did not work. At this point, Shattuck refused to fix it, and also refused to honor the extra extended warranty. He gave me the full refund I demanded, and then sent us on our way in a dangerous vehicle.So (cliffhanger) we made it home okay. Were out our family camping weekend, over $700 dollars (not including the refunded hitch price), and a dozen hours spent at Uhaul Waterford with both my kids, lawd save me.