PetSmart
2310 Legge Blvd, Winchester, VA 22601
540-662-5544
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REVIEWS Write a Review
04/02/15
First I would like to say the groomers did a great job with the bath and cut. I am pleased about that. However, their attitudes and customer service skills are very poor. I get attitude when I call to make an appointment. The male that answered the grooming phone had to ask if it was okay to schedule my pet and the rude lady yelled at him saying "No there was nothing available". There were 2 times I had scheduled appointments and came in and they didn't have me down and couldn't fit me in. There was one time they only had my pet down for a bath when I clearly wanted the bath and groom. The groomer argued saying she was standing right beside the person who took my call and supposedly heard what I said on the phone and she said I didn't ask for the bath and groom. So I was being called a liar. This is an issue with both Winchester locations. Very rude people and will never take my pets back there.
- General Info
- PetSmart is the world's largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet's needs. Did you know that this location offers pet grooming and training services? PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Visit your local PetSmart today!
- Hours
- Regular Hours
Mon - Sat: Sun: - Categories
- Pet Stores, Aquariums & Aquarium Supplies, Birds & Bird Supplies, Pet Food, Pet Grooming, Pet Services, Pet Training, Tropical Fish
- Payment Options
- Brands
- Nutro
- Location
- Winchester Commons
- Other Links