People are funny. You get what you pay for. Stop trying to be cheap and get something done for nothing! You can't come in with no hair to begin with and expect miracles to occur. I've never had problems...I was educated from the beginning and had fun while I was there. If you're looking for a shop where everybody is stuck up, no one talks to you or they all have sticks up their butts then this laid back salon is NOT for you! It has a very laid back, family feel and maybe some people need something more upscale. Everything isn't for everybody. I'm just saying.