my favorite store

Best Buy refused to comply with their own return policy. C/S unsealed sealed software then refused to take it back saying it was now open. Three employees made false statements and/or derogatory remarks, they laughed at and humiliated me who has been in the past a long time customer. I have and am in the process of filing further complaints against these 3 employees and their actions. They appeared to be inexperienced at lacked the skills necessary to do their jobs properly, in my opinion. I contacted the corporate offices, but unless this matter is resolved satisfactorily, I will take my money and business elsewhere.