I love the staff at the Cat Hospital. Every time I call with a question, they are always incredibly thorough in their answers and every time I come in for a visit, they are great to me and my cat. I also love that they volunteer their time and resources to help the cats at Tree House Humane Society with vet care. The staff's love, concern and dedication to its patients and cats in general is very evident and comforting. The only reason I give it 4 stars instead of 5 is because it can be a bit pricier than visits to a regular vet. However, it is definitely worth the extra amount--especially if your cat gets really traumatized at the vet. Here you don't have to worry about the sounds and smells of other animals stressing them out--and that's a huge plus!